Exhibitor Service Manual
Download the show logos below for use on your products or in any show promotion. This download is a collection of vector quality PDFs.
All exhibitors working the booth must register for badges. Click the blue REGISTRATION button at the top of the webpage to proceed. You will need your PPAI number or UPIC to register.
Once you are registered, you will receive your registration confirmation via email. Print your confirmation and bring it with you onsite. The confirmation contains a bar code that will be scanned at an on-site kiosk and your badge will be printed. Badges will not be mailed.
Badges for exhibit staff are not transferable. No other identification will be considered valid if worn without the official exhibitor badge. Please note: badges do not grant you admission to paid educational sessions. Tickets must be purchased in advance or on-site for additional functions.
Monday, June 3: 8:00 am – 5 pm
Tuesday, June 4: 7:00 am – 4:30 pm
Wednesday, June 5: 8:30 am – 3 pm
Schedule subject to change.
Sunday, June 2 at 8am- 6pm and Monday, June 3 at 8am-8pm
Tuesday, June 4, 2019: 9:30 am - 4 pm
Wednesday, June 5: 9:30 am - 3 pm
Wednesday, June 5: from show closing at 3 pm – 11 pm
Thursday, June 6: 8 am – noon
Early Move Out Required for Exhibitors in Aisles 100 – 700
Due to a scheduling conflict caused by the Atlantic City Convention Center, PPAI Show Management must inform you that your Expo East 2019 exhibit space must be dismantled and vacated by 8:00 PM Eastern, Wednesday, June 5, 2019, the same day as the official show close.
This new exhibitor move-out deadline applies to all exhibitor booths located on the 100 – 700 aisles. Once the Expo East show floor closes at 3:00 PM on June 5th, you will have a total of five (5) hours to vacate your booth space of all exhibit items.
If your booth will have outbound freight departing Expo East, be prepared to dismantle, pack, and ready your freight to be removed from your booth space by 8:00 PM. All bills of lading must be completed and submitted to the exhibitor services desk no later than 8:00 PM. Once your bills of lading have been submitted, your freight will be moved, by the show‘s general service contractor to a new secure location of the exhibit hall to wait for your outbound freight carrier’s arrival. Note if you do not have your bill of lading turned into the exhibitor service desk by the 8:00 PM deadline, the general service contractor shall have the authority to remove your materials from the booth and taken to a warehouse to await exhibitor’s shipping instructions and exhibitor will be responsible for charges related to such rerouting and handling.
If you hire an Exhibitor Appointed Contractor (EAC) to dismantle your booth, you must notify them of the new move-out deadline and plan to have your EAC begin dismantling promptly upon show close at 3:00 PM. This will ensure you are able to vacate the booth as quickly as possible.
If you hand-carry your exhibit display, please dismantle your booth and have all your items removed from the exhibit hall as quickly as possible and no later than 8:00 PM.
During the expedited move-out, PPAI show management, the general service contractor, building electricians, and cleaning crews will be working diligently side-by-side to remove all elements of the show from the 100 – 700 aisles. Your cooperation in clearing your booth space as quickly as possible will help us meet this deadline.
PPAI show management thanks you in advance for meeting this new move-out deadline as we do our best to be a good partner to you, our exhibitor, and the facility we all call home each year during the Expo East show.
Atlantic City Convention Center
One Miss America Way
Atlantic City, NJ 08401
30' ceiling height in Halls D and Flex. Height allowance is based on your booth. Please refer to the RULES & REGULATIONS section for additional information.
Halls D and Flex have floor load limit of 350 lbs per square foot. Utility boxes are located on 30 foot centers.
All Internet and Telecom orders must be made through the Atlantic City Convention Center Telecom Vendor Smart City. Order forms are located in the SERVICES & VENDOR section under UTILITIES. Please Note: Internet and Telephone not included in your booth package.
Exhibitors are responsibility for returning the space they have leased from Show Management to the same condition they received it. Damage to leased space or surroundings by an exhibitor during move-in, show days, or move-out is the responsibility of the exhibitor. Costs to repair damages will be billed to the exhibitor.
A fire marshal will be inspecting the facility during the show to ensure that exhibitors and Show Management are in compliance with fire code regulations.
DO NOT store any loose trash, empty boxes or literature behind your booth. Do not clutter the aisles with similar materials. All materials within your booth must meet local, state and federal fire regulation levels. If a violation is found, Show Management will inform the exhibitor, who must remove the violation immediately. If the exhibitor cannot be found, Show Management will remove the violation at the exhibitor’s expense.
Exhibitors are encouraged to obtain a rider on an existing policy protecting them against damage, loss or theft of their materials or displays during move-in, show days and move-out.
The general service contractor is responsible for exhibitor’s materials when they are handling them. However, refer to the material handling terms and conditions for more information. The contractor is not responsible for damage to uncrated material, improperly packed material or loss/theft after material has been delivered to the booth space or before material has been picked up at the end of the show.
Uniformed security guards will monitor the exhibit hall during the entire show. While general perimeter security is provided, the security of your booth or valuable items cannot be guaranteed. It is advisable to remove valuable items that are easily removed when you leave your booth. Report any missing items to Show Management and to the Security Supervisor immediately. To order a security guard an individual booth, see the order form in the SERVICES & VENDORS under Booth- Service Requests section.
Smoking or Vapping (e-cigarettes) is not allowed on the show floor (at any time) or in any of the lobbies at the Atlantic City Convention Center.
Discover all promotional opportunities available to promote your business and increase exposure by clicking here.
Contact Your Account Manager today for more information.
Before your art team designs your images, logos, ads, or graphics make sure you review the Advertising Spec sheet first.
Companies with items in the Product Pavilion must complete the following in the Exhibitor Resource Center (ERC) You will need your Show Access Code.
Deadline to upload is Friday May 17, 2019.
- Enter the name of the product(as it appears in SAGE) that you will have on display. The (Not the same as the company listing.)
-The image and description will be pulled from your SAGE account.
-Products must be dropped off at the Product Pavilion between 8am-5pm Monday, June 3rd.
-The products must be picked up from the Product Pavilion between 3-4 pm Weds June 5th.
Product Pavilion requirements and limitations:
- Product(s) will be displayed at the sole discretion of PPAI.
- Only ONE product may be displayed per entry. If that product is sold in various colors, those colors can also be included in the display. Must be the exact same item.
- If you have purchased ONE entry and have more than ONE product on display, you will be given an option to purchase an additional entry or the additional products will be removed from the display. For example, if you have bought two entries and have a shirt, jacket, and hoodie on display, you will be required to purchase a third entry or remove one of the items.
- Product(s) must be taken out of packaging for display.
- Product(s) will be displayed in a non-operational state, without connections to any utilities.
- Product(s) displayed must be no larger than 18'' wide x 3' high x 2' deep and weigh no more than 75 lbs., including any mounting fixtures. Oversized/over weight items will be placed in the oversize area within the Product Pavilion.
- Product(s) displayed will feature a tent card produced by PPAI. Company name, product name and booth number are listed on card.
- No advertising or pricing will be allowed within the display.
- Product Pavilion exhibitors expressly agree that PPAI takes no responsibility for products not claimed by 4 pm, Wednesday, June 5, 2019.
Products must be dropped off at the Product Pavilion area located in Hall D between 8 am – 5 pm Monday June 3 and picked up before 4 pm Wednesday June 5.
Q: I HAVE A BOOTH IN THE SHOW. WON'T ATTENDEES COME LOOKING FOR ME?
A: Yes, but there are hundreds of exhibitors at the show. The best way to ensure attendees know you are there and that they visit you at the show is to do something that makes your company or products stand out above the rest. There are many opportunities available to help you do just that, so be sure to check out the sponsorship opportunities in this section.
Q: WHAT IS THE BEST WAY TO GET OUR COMPANY/PRODUCT INFORMATION OUT TO PROSPECTIVE ATTENDEES BEFORE THE SHOW?
A: You can send your company materials to the Pre-Registered Attendee list. Information will be sent out via email as soon as the list is available.
Q: HOW CAN I GET IN THE EXHIBITOR DIRECTOR GUIDE OR SAGE MOBILE?
A: Once you have contracted for space you will automatically be added to the Exhibitor Directory Guide and SAGE Mobile. However, you must log into the Exhibitor Resource Center to update your company information that will be displayed inside SAGE Mobile. Once inside you will also be able to upgrade your profile with additional show special coupons, online ads, product category buyouts and much more.
Q: ARE EXHIBITOR BADGES NECESSARY?
A: Yes, the exhibitor must register all members of the exhibit staff for the Exposition. Registered exhibit staff shall be full-time employees of exhibitors or shall be employed for the duration of the Exposition. Booth representatives MUST wear official show badges furnished by PPAI at all times in the booth. Badges for exhibit staff are not transferable. No other identification will be considered valid if worn without the official show badge. They provide admission to the Atlantic City Convention Center during all hours of move-in, show days and move-out of Expo East 2019. Admittance will be allowed at 8 a.m. during set-up days on show days. Please Note: Badges do not grant you admission to paid educational sessions. Tickets must be purchased in advance or on-site for all additional functions.
Q: REGISTRATION INFORMATION
A: Registration will be available on-site beginning Sunday, June 2, 2019, from 1pm-5pm. Badge credentials will not be mailed. Your e-mail confirmation will have a barcode on it. Please be sure to bring your confirmation on-site to expedite the printing of your badge. You will be able to pick up your badge and holder on-site starting Sunday June 2, 2019.
Q:WORK PASSES: WHO WILL NEED ONE?
A: Those employees working only during setup and move-out will be required to wear an Exhibitor Appointed Contractor (EAC) EXHIBITOR WORK wristband. These identification bands will be easily obtained at the show entrances and in Registration during the hours of setup.
Q: WHEN AND WHERE WILL EXHIBITOR REGISTRATION BE OPEN?
A: Exhibitors will be able to pick up their badge and holder for Expo East 2019 during registration hours inside the Exhibit Hall of the Atlantic City Convention Center.
Q: WHEN CAN I START BREAKING DOWN MY BOOTH?
A: You may not break down your booth until the close of the exhibit floor at 3 p.m. on Wednesday June 5, 2019. Exhibitors who close their booths early are not complying with the terms of their booth contracts and will be fined accordingly.
Q: AM I ALLOWED TO SERVE ALCOHOL IN MY BOOTH?
A: Yes, although you must have permission from PPAI. Contact Khris Harris for more information.
The Atlantic City Convention Center is a Non-Smoking facility. Smoking is not allowed at any meetings or events in conjunction with The PPAI Expo.
- Everest Quick Facts
- Everest Furniture Rental Order Form
- Agile Furnishings Catalog
- Agile Furnishings Order Form
- Modular Rental Order Form
- Carpet Order Form
- Perfboard/Tackboard Rental Form
- Showcase Rental Order Form
- Signage / Graphic Order Form
- Floral Order Form
- Payment Authorization & Agreement (Use for all Everest forms)
Q: WILL I STILL BE ABLE TO ORDER MATERIALS IF I MISS THE EARLY DEADLINES ON THE ORDER FORMS?
A: Yes, but keep in mind, the prices will be higher and equipment is subject to availability.
Q: IF I NEED SOMETHING ONSITE, WILL THE OFFICIAL SERVICE CONTRACTOR BE THERE TO HELP?
A: Yes, there will be a service desk located at the back of Hall D and Everest Tradeshow Management have staff to help. Remember, onsite orders will be subject to higher rates and availability.
- Shipping/Material Handling Information Sheet
- Shipping/Material Handling Order Form
- Payment Information
- Shipping Labels
- Advance Warehouse Shipping Label
- Show Site Shipping Label
Q: DO I HAVE TO PAY OVERTIME ON THE MOVE-IN?
A: Advance Warehouse Shipping- If you send your freight to the Everest Tradeshow Management Advance Warehouse, no later than May 24, 2019 Monday-Friday, between 9am-3pm you will not have overtime rates on the move-in. Shipments arriving to advance warehouse after 3 pm or on the weekends, overtime rates apply.
A: Direct to Show Site Shipping- If you send your shipment Direct to Show Site beginning on Sunday, June 2, 2019 or Monday, June 3, 2019, please keep in mind any shipment arriving on the weekends or after 3 pm on weekdays, overtime rates apply.
Q: AM I REQUIRED TO USE A UNION LABOR AT THE ATLANTIC CITY CONVENTION CENTER?
A: No, your own full-time company employees can set up your display. For more information, see the Labor Jurisdiction page in the LABOR section.
Q: WHEN SHOULD I SCHEDULE MY LABOR TO ARRIVE?
A: That will depend on when your set up/tear down time is scheduled to begin. Be sure to allow sufficient time for your freight to be delivered, before scheduling labor to begin. For teardown, be sure to allow time for your empty containers to be returned.
Q: WHY ARE THERE TWO SEPARATE ORDER FORMS FOR HANGING SIGNS?
A: Hanging signs that weigh more than 200 lbs. and/or require electrical services must be hung by the Atlantic City Convention Center. All others should be hung through Everest.
Official Contractors (Exclusive & Non-Exclusive Show Services)
|BOOTH CLEANING||MATERIAL HANDLING|
|Atlantic City Convention Center||Everest Tradeshow Management|
|One Miss America Way||52 Townsend Road (PO Box 417)|
|Atlantic City, NJ 08401||White Sulphur Springs, NY 12787|
|609.449.2000 | Fax: 609.449.2090||845.292.7289 | Fax: 845.292.7291|
|CATERING SERVICES||SECURITY SERVICES|
|Spectra / ACCC||Atlantic City Convention Center|
|One Convention Blvd||One Miss America Way|
|Atlantic City, NJ 08401||Atlantic City, NJ 08401|
|609.449.2058 | Fax: 609.449.2416||609.449.2000 | Fax: 609.449.2090|
|HANGING SIGNS - Over 200 Pounds or Electrical||TELECOM SERVICES - Internet & Phone|
|Atlantic City Convention Center||SMART CITY NETWORKS|
|One Miss America Way||5795 W. Badura Avenue, Suite 110|
|Atlantic City, NJ 08401||Las Vegas, NV 89118|
|609.449.2000 | Fax: 609.449.2090||888.446.6911 | Fax: 702.943.6001|
|HANGING SIGNS - Under 200 Pounds or Non-Electrical||UTILITIES|
|Everest Tradeshow Management||Atlantic City Convention Center|
|52 Townsend Road (PO Box 417)||One Miss America Way|
|White Sulphur Springs, NY 12787||Atlantic City, NJ 08401|
|845.292.7289 | Fax: 845.292.7291||609.449.2000 | Fax: 609.449.2090|
|AUDIO/VISUAL EQUIPMENT||GENERAL CONTRACTOR|
|PSAV||Everest Tradeshow Management|
|7220 Oakley Industrial Boulevard||52 Townsend Road (PO Box 417)|
|Union City, GA 30291||White Sulphur Springs, NY 12787|
|770.907.0101 | Fax: 770.907.0103||845.292.7289 | Fax: 845.292.7291|
|7220 Oakley Industrial Boulevard||5202 Presidents Ct Ste 310|
|Union City, GA 30291||Frederick, MD 21703|
|770.907.0101 | Fax: 770.907.0103||800-967-8852 | Fax: 404.393.3172|
|CUSTOM EXHIBIT RENTAL||MODEL/TALENT|
|Everest Tradeshow Management||CMT Agency|
|52 Townsend Road (PO Box 417)||1417 Dutch Valley Place, Suite A|
|White Sulphur Springs, NY 12787||Atlanta, GA 30324|
|845.292.7289 | Fax: 845.292.7291||866.238.9349 | Fax: 888.607.7205|
|Everest Tradeshow Management||Everest Tradeshow Management|
|52 Townsend Road (PO Box 417)||52 Townsend Road (PO Box 417)|
|White Sulphur Springs, NY 12787||White Sulphur Springs, NY 12787|
|845.292.7289 | Fax: 845.292.7291||845.292.7289 | Fax: 845.292.7291|
Q. I WOULD LIKE TO USE ANOTHER CONTRACTOR TO INSTALL AND DISMANTLE OUR EXHIBIT. HOW DO I DO THAT?
A. You must complete the Exhibitor Appointed Contractor form, and mail it along with your EAC’s Certificate of Insurance to Everest Tradeshow Management by Friday, May 24, 2019.
Q. HOW DO I GAIN ACCESS TO THE SHOW FLOOR FOR MY EXHIBITOR APPOINTED CONTRACTOR DURING MOVE-IN?
A. Work Pass Wristbands will be available for your Exhibitor Appointed Contractors to wear. They will need to check in with security at the exhibit hall to receive their work pass. They will not be granted access to the floor unless they are wearing a work pass wristband. Your EAC must also have registered in advance with Everest Tradeshow Management before their staff will be allowed to work.
- Lead Retrieval Order Form
- Early discount rates are available to purchase your lead device. If you act now, the first tier pricing is good through Arpil 17, 2019 as the published early bird pricing.
- Internet Order Form
- AV/Computer Order Form
- Catering Order Form
- Exhibitor Sampling Guidelines
- Photography Order Form
- Security Order Form
- Meeting Room Request
Q: WHAT IS THE CHARGE FOR A LEAD RETRIEVAL UNIT? DO I GET A LEAD RETRIEVAL UNIT AUTOMATICALLY?
A: Lead Retrieval Units are not provided, each company will need to order a lead retrieval unit, if they wish to use one.
Q: CAN I CUSTOMIZE MY LEAD RETRIEVAL SYSTEM?
A: Yes. The lead retrieval system provided is fully customizable. See the Lead Retrieval form for all options and fees.
Q: CAN I BRING IN OUTSIDE FOOD AND BEVERAGES?
A: No. All food and beverage orders must be placed through the Atlantic City Convention Center, the exclusive caterer for this event.
Q: IS SHOW MANAGEMENT RESPONSIBLE FOR BOOTH CLEANING
A: No. Show Management is responsible for the aisle carpet only and only the first night's cleaning (for members only) before the show starts. To have your booth cleaned during the show, you must order services through the Atlantic City Convention Center.
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