Vision, Passion And Energy To Serve Presented By Margaret Lanese

Customer service training is strategic. It is a process aimed at improving the single most important resource in an organization: people. Nothing affects customer loyalty more than the behaviors and competences of employees. Training is the most effective way to communicate the correct behaviors and competencies that will keep customers coming back. This session will provide participants with best practices and tips to implement.
Speakers:
Margaret Lanese Prime Line View speaker details
Handout:
  • When: Monday, June 11, 2018
  • Time: 11:30 AM - 12:30 PM
  • Where: Room 315, Level 3
  • MAS/CAS: MAS 1.0